By: Mary Thomas |
If you are looking to use outsourcing as a business strategy then you need to know how to choose the right business process outsourcing firms to work with. Business process outsourcing firms are a dime a dozen nowadays and it is hard to distinguish the wheat from the chaff so to speak. There are many reasons to outsource but the main one is being able to save lots of money. Companies who outsource were able to save as much as 70% of money spent in workforce-related expenditures. In today’s business climate, it is very common that companies do whatever they can in order to save money. To make the most out of BPO though, you need to be able to choose the most ideal business process outsourcing firms for you. This article can help you decide on what business process outsourcing firms to choose so you better stick around if you want to learn more about how to maximize your outsourcing efforts.
When it comes to outsourcing, you need to know that the top three countries known as leaders in the industry are China, Philippines and India. Among the three, India is currently considered as the leader. With a culture that is influenced much by Western civilization (India being under the British in the past), India boasts of being the second largest English speaking country in the world and of the few who are developing neutral accents which is what call centers are looking for. The country also has a very stable telecommunication infrastructure which is a requirement for outsourcing to work smoothly.
India also has some of the most skilled and highly trained workers in the world. But the main attraction of India, of course, is the fact that labor in the country is very cheap as a result of having a cost of living that is only a fraction of that of the United States. Experts believe that if the trends continues, India will corner as ,much as 80% of the whole BPO industry by the year 2020. When looking for business outsourcing firms to work with, it is worthwhile to set your sights on India which is the number one BPO hub in the world today.
When choosing business process outsourcing firms it is also worthwhile to look at the Philippines which is challenging India as the number one BPO spot in the world. Like India, Philippines also boast of highly trained and skilled English Speaking workers . The Philippines, being a small country, may not be able to match India and China’s workforce in terms of size. But what it lacks in numbers it more than makes up in terms of talents and skills. Needless to say, the business process outsourcing firms operating in the Philippines are some of the bets if not the best in the world.
This is are just some of the important things to know when shopping for business process outsourcing firms. Get this step right and you will benefit greatly from BPO.