5 Types of customers and how to handle them.

Knowing your customers is the key to good customer service interactions. Here are the different types of customers and tips on how to deal with them.

Typically, a customer service agent handles tens of customers eight hours a day for five days a week. This task can be exhausting, especially because every interaction you handle comes with unique challenges…..

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Why working in a call center is great for new graduates?

With the Philippines being hailed as the call center capital of the world a few years back, it’s no surprise that generations of new graduates have since joined this bustling industry. Every year, schools from across the country produce thousands of fresh graduates—all scrambling to seek employment and transition into the workplace.

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10 Strategic To Explain Customer Satisfaction in the Right Way

In the modern digital age can think that it should fair easy, customer satisfaction. Technological advances are continues occurring in an attempts to keep people happy.

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30 things only people who have worked in a call centre will understand.

I lasted four months before chucking my headset unceremoniously down and making a diva strop exit from the building.

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The 15 best things about working in a call centre.

When you are considering life long career options it would be fair to say that working in a call centre is not the first thing most people think of.

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