Telesys Business Process Outsourcing, a Philippines-based customer contact management provider, offers professional and cost-effective contact center solutions for every business type. We provide a wide array of enterprise services for a variety of high-profile international companies in the field of telecommunications, medical and general services.
We create business process outsourcing solutions tailor-fit to all of your business needs. We offer tried and tested solutions that meet and exceed the demands of a constantly evolving market. Our handpicked team of professionals deliver services to the United States, Europe, Canada, and Australia.
Technology and Infrastructure
We rely on up-to-date software and hardware technology to be able to provide the best customer service experience, that is why we make sure that our equipment and facilities meet and exceed any client’s business demands. Our service delivery center has the following software, hardware, and technical support arrangement:
- Low noise agent booths and workstations
- Computers with Core i3-i7 processors and RAM adequate to run client-specific programs.
- High-speed Fiber Internet connection
- 24/7 I.T. support system
- Network switch setup
- Firewall Security system
- Available range of Static IPs
- PCI compliant work environment
Agent Management Process
Starting from Recruitment all the way to Production, our team of expert managers and supervisors work hand-in-hand to ensure that agents are being molded to succeed.
In-depth Recruitment Process
Effective Training Plans
Skill and Will-driven Operations
Continuous Skill-building Monitoring, Coaching and Support System
Integrity is our key. We treat your business like it is our own business. We value many things when it comes to business partnerships. Some of them that we strongly uphold are:
- Client and customer information security
- Client and customer satisfaction and retention
- Employee rewards and recognition
- Employee loyalty and retention
- Career path development
- Quality service
- Trust-worthy client partnership
Get your questions answered, or simply get in touch with us. We would be happy to discuss what we can offer you.
Location: 5th floor of Sycamore Centre, Alabang-Zapote Road, Alabang, Muntinlupa
Contact Number: +639750866726